Frequently Asked Questions
Everything you need to know about shopping with Onia
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
Do you offer international shipping?
Yes, Onia ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
How can I track my order status?
Once your order is placed, you can track its progress by clicking the link in your confirmation email or by logging into your account on our website.
Are your products covered by a warranty?
All Onia products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number.